CRM Support Center | Feature development

CRM Support Center | Adding features to a live site

For an existing Webflow site, we added new pages, implemented automatic table-of-contents generation, and added CMS categories along with the new pages that go with them.
The structure already in operation was preserved, while the site gained the ability to add information quickly.

Background

On the CRM Support Center site the client operates, the volume of content had grown, and users needed a better path to the information they were after.
New categories were also required to organize the article structure, along with the new pages that belonged in them.

What we did

New pages were built in keeping with the existing design, and the added CMS categories brought order to the content.
For long pages we introduced a script that generates a table of contents automatically from the heading structure and displays it at the top of the page, improving the reading experience.
This also removed the need for editors to build tables of contents by hand, raising day-to-day efficiency.

Implementation policy

To extend the site while keeping Webflow’s existing structure intact, we adjusted the CMS schema carefully.
Slugs and link structures for the new pages were designed with SEO in mind and kept consistent with the existing pages.
The table-of-contents script was written so it can be reused on future pages as well.

Results

• The CMS structure was extended, strengthening how information is organized per category.
• Automatic table-of-contents generation improved readability on long pages.
• The new pages made it markedly more efficient to expand the content.

In closing

This work brought order to CRM Support Center’s information architecture and produced a flexible structure ready for future operation and expansion.
Webharu adds new features to existing Webflow sites without pausing their operation, supporting the way a site should evolve alongside the business.